Hey, it’s Bryan from Oxide back with another FAQ Friday. One of the questions we get is:
Tell me about support. What are your SLAs?
Support: if you follow the company much at all, you know how important support is to us. We believe that a great product starts with a great support team and a great support experience.
So when it comes to buying a rack, you get to choose what kind of SLAs you want. Of course, for your production racks, we offer that 24/7, four-hour turnaround that you’re going to probably pick if you want to actually deploy this thing in production. But that’s not the only choice. You may want to deploy the Oxide rack in a lab environment. I actually don’t need and don’t need to pay for that 24/7 support. What I would like to have is next-business-day support. You can get that too.
Either way, you’re getting this world-class support team supporting this product that we all believe in. Thanks, and see you next time.