FAQ Friday

Bryan: Steve, a question that we get is, what does it mean to love our customers?

Steve: We love our customers. What does it mean? That’s a good one. It means a lot of things. I think it means generally the things that we do as a company are centered around our customers, which sounds simple, but includes things like, one, don’t gaslight your customers.

Bryan: Please don’t. What would gaslighting your customers look like?

Steve: "You are the only customer seeing this."

Bryan: "Well, but I have a problem with your product."

Steve: "I think what you mean to say is, we’ve never seen this before. You will never hear from us. You’re the only customer seeing it" — because how does that mean…​ that’s not helpful at all.

Bryan: All that’s starting to do is to minimize a customer’s problem.

Steve: Jump in, work with the customer to get them successful again and move on.

Bryan: You know what? You’ll never get from us a software audit.

Steve: That’s another part of loving your customers. Who would audit their customers? Audit a customer just seems so gross.

Bryan: You know what we sell? We sell a rack scale machine. It’s a computer. It includes all the software that you need to run a cloud and we’re not gonna audit your use of it. You get all the software you can eat. We actually update the software. How, Steve, how much does it cost for me to update my software?

Steve: Ah, well, zero.

Bryan: There you go. That’s part of loving our customers. Hope you’re having a great holiday season. It’s been a terrific 2025. Here’s to an amazing 2026 with Oxide. Thanks and see you next time.