At Oxide, we see every issue in the datacenter as our own, whether it’s hardware, software, or the interaction between the two. Supporting customers in the field goes beyond just replacing hardware: we’re solving problems end-to-end, building trust, and making sure our systems deliver as promised.
As a Delivery Lead focused on the delivery to government customers, you will be a key interface between mission owners, Oxide engineering, and field deployment teams to ensure successful design, integration, and sustainment of mission-critical infrastructure.
Working at Oxide in Federal Field Delivery you will:
Work closely with customers to deliver timely onsite support — from rack installation to hardware replacements and upgrades — while also troubleshooting complex hardware and software issues to quickly remediate failures.
Perform hands-on work directly on production racks, balancing care, precision, and speed while ensuring minimal disruption to customer operations.
Work closely with our Manufacturing and Operations teams to coordinate replacement parts — ensuring the right components are ordered, shipped, and ready when you arrive onsite.
Manage and triage inbound customer communications, ensuring timely responses, updates, and resolution within SLA commitments.
Develop deep, trust-based relationships with government mission owners and program leads to understand current operations, constraints, and modernization objectives.
Serve as a hands-on partner to mission stakeholders and Oxide engineering to co-design infrastructure solutions that meet mission needs and compliance requirements.
Orchestrate cross-functional teams — including Oxide hardware/software engineering, solutions software engineers, and field support — to deliver systems on time and to spec.
Collaborate with Support Engineering and other teams to drive resolution, share learnings, and inform product improvements.
Document troubleshooting steps, solutions, and best practices for both internal and customer-facing knowledge bases.
Provide direct feedback from the field to help improve product quality, reliability, and usability.
Act as a trusted technical point of contact for customers, whether onsite or remote, building long-term credibility and trust.
Participate in regular on-call rotations to provide support (onsite and remote) for critical customer issues.
Technical Skills & Experience
This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.
Experience in program delivery across classification domains (CUI, Secret, Top Secret, SCI).
Experience with Other Transaction Authority (OTA), BAAs, or Rapid Prototyping Programs.
Strong proficiency with Unix/Linux system administration (Solaris/illumos experience a plus).
Solid understanding of server architecture, including compute, storage, and networking fundamentals.
Hands-on experience working safely and confidently on racks in production environments.
Hands-on experience with scripting languages (Python, Bash, or similar) for automation and troubleshooting.
Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible, or similar).
Exposure to cloud orchestration platforms and API-driven operations.
Experience debugging distributed systems and working across hardware/software boundaries.
Knowledge of networking protocols (TCP/IP, DNS, DHCP, routing) and system performance tuning.
Ability to interpret logs across the stack to diagnose and resolve issues.
You will thrive in this role if you:
Feel a sense of responsibility for the success of each customer, and measure that success in their terms.
Have deep, hands-on experience in datacenter environments or enterprise IT operations.
Know your way around servers, storage, and networking gear.
Possess strong troubleshooting skills across both hardware and software domains.
Are ready to travel often, including on short notice, to be there for customers onsite, while continuing to support them remotely when not in the field.
Are comfortable lifting and installing datacenter equipment (up to 50 lbs).
Are capable of triaging and prioritizing multiple tasks and issues.
Are deeply curious about the customers that you work with, seeking to understand what makes their businesses thrive and what challenges they are facing.
Pride yourself in developing a deep understanding of the product you are supporting, and are excited at the prospect of being able to run it yourself!
Get excited about a wide range of technical topics and dig really deep into them.
Don’t mind coworkers getting really excited about decades-old computers.
Are passionate about helping to shape a new product in these early days.
